We recognize the need to maintain the confidentiality of information that you reasonably expect to remain private. You expect, deserve and receive nothing less than our fullest commitment to your privacy. We also have an obligation to assist law enforcement and other government agencies responsible for protecting the public welfare, whether it be an individual or the security interests of the entire nation. If and when we are asked to help, we do so strictly within the law and under the most stringent conditions.
This PLANET DDNS Privacy Policy (referred to herein as "Privacy Policy" or "Policy") addresses the privacy of customers and web visitors domestically and overseas. Where applicable, PLANET will comply with laws that contain requirements that differ from this Policy. In certain jurisdictions, PLANET may adopt a separate privacy policy to reflect the requirements of applicable local laws.
Our Privacy Policy explained:
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| 1. What information is collected? |
Any information you enter during the submission of forms or an order on any of PLANET DDNS's websites may be collected and stored in our database. In order to better define the type of information that is collected, we have identified and grouped it into two categories:
a) Personal information
b) General non-specific and demographic information
c) Customer proprietary network information
Personal Information
We collect your personal information including information you give us, information collected as a result of your relationship with us and information we may obtain from other sources. Personal information, as defined by this Privacy Policy, is any information that can be used to identify you personally, such as name, email address, other information required to provide a service, deliver a product, or carry out a transaction you have requested.
General Non-Specific and Demographic Information
Any non-personal information either entered by you or recorded as part of the transaction process is considered to be general non-specific and demographic information.
This is information that does not contain personal information, and may include experience with PLANET's products such as the type of products purchased, your web browser and operating system types, the identity of the web page from which your browser entered our website, and any other demographic information which does not specifically identify any one individual. Such information is typically collected by the use of cookies, web logs, and web beacons. We may collect web usage information, such as the web pages you visit on our websites, your Internet Protocol (IP) address, behavior (i.e. the pages you view, the links you click, the amount of time you spend on such web pages, and whether you re-visit our websites or web pages and other actions you take in connection with PLANET’s DDNS websites) and product information. Such information may be tracked by recording the Uniform Resource Locator (URL), as well as your computer's and/or Product's IP address.
Customer Proprietary Network Information
Should we provide telecommunications services to you, we may collect and maintain certain customer proprietary network information ("CPNI". Your CPNI might include the types of telecommunications services you receive, usage information, user IDs and passwords information.
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| 2. What do we use the information for? |
In order to provide you with the best online experience possible, we collect both your personal and non-personal information to give us a better understanding of the demographic and geographic profile. The information we collect is reviewed closely to assist us in determining the most popular products of interest to you, update you on new services and benefits.
By tracking your IP address through our site, we can better understand the types of products and services and information that are relevant to you, and may from time to time use this information to provide you with information or promotions that match your various geographical and demographic dynamics.
From time to time, we may send surveys to you via email or online through our websites in order to solicit feedback on improvements we should make to our products and services and/or websites. These surveys are completed on a voluntary basis and personal and general information are not required. Refusal to complete the survey or poll will not result in any penalization of the customer(s) standings with our organization. Should you not wish to receive notification of subsequent surveys or polls, you can click the link supplied of every promotional email we send you to request that you not receive such notifications in the future.
In some cases we may combine web usage information related to your access to our websites with personal information. We use the combined information to provide our customers and web visitors with a better online experience by providing customized features, services, and advertising. Once combined, the resulting data is protected as personal information as described in this Policy.
We may occasionally provide you with the ability to create personal profile areas and view protected content. Your personal and/or other information may be required for such purposes.
Should you contact us via the "Contact Us" page on our site, or via email, telephone or written correspondence, we may keep your comments on file for future use in our contact database. |
| 3. How do we share your Information? |
Your personal information will not be sold, traded, or rented to third-parties unless you grant us permission to do so and except as otherwise stated in this Policy. We may share your personal information within PLANET for purposes of data processing or storage. We may also provide personal information to trusted partners who are acting on behalf of or with PLANET under confidentiality agreements. These companies may use your personal information to help PLANET communicate with you about offers from PLANET and our marketing partners. However, these companies do not have any independent right to share your information.
When we use third parties to assist us in processing your personal information, we require that these parties agree to process such information strictly in accordance with our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures. PLANET does not assume any liability for third parties that have been provided with information as permitted by this Privacy Policy or who have collected information as permitted by this Privacy Policy.
We may respond to subpoenas, court orders, or legal process by disclosing your personal information and other related information if required by law or regulation. We also may use your personal information to establish or exercise our legal rights or defend against legal claims. We may share personal information and any other additional information available to us in order to investigate, prevent, or take actions regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person including PLANET employees, violations of any PLANET's terms of use, or as otherwise required by law or regulation.
We are committed to respecting and protecting your CPNI. Except as may be required by law or authorized by you, we do not sell, trade, or share your CPN - including your calling records with anyone outside of PLANET or with anyone not authorized to represent us to offer our products or services, or to perform functions on our behalf
We may use or disclose your CPNI for legal or regulatory reasons such as in response to a court order or subpoena, or to investigate fraud and prevent the unlawful use of our network and services. We may additionally use CPNI to protect other customers.
We will ask you for your opt-in consent to share your personal information with a third party for any purpose not described above or as otherwise required by applicable law or regulation. Circumstances may arise where, whether for strategic or other business reasons, PLANET decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is PLANET's practice to seek appropriate protection for information in these types of transactions. |
| 4. Your Choice |
| PLANET will not share or use your personal information provided to or received by us online in ways contrary to this Policy without informing you first and offering you a choice. We will give you the opportunity to opt out of receiving unsolicited direct marketing materials from us and we will do everything we can to abide by such requests. Should we ever desire to share your information with third parties that are not acting on our behalf and governed by our Privacy Policy, we will first obtain your permission. |
| 5. How do we use automatic data collection tools? |
Cookies
"Cookies" are files that are created by websites and stored on your computer's hard drive. Cookies can contain a variety of information, such as a simple count of how often you visit a website or information that allows us to customize our websites for your use. A PLANET cookie cannot be recognized or viewed by another website, thus ensuring privacy on the customers' or web visitors’ part. There is no way for a cookie to view or store any information from your hard drive, capture your email address, or pass on a computer virus.
PLANET or a third party acting on our behalf may use cookies to tailor and improve the content we deliver to our web visitors, to improve our websites by assessing which areas, features, and products are most popular, and to personalize our websites and make recommendations based on information, including product choices, a particular visitor has previously provided. We may also use cookies to store user preferences, complete online order activity, and keep track of transactions. You can configure your web browser to alert you when a website is attempting to send a cookie to your computer and allow you to accept or refuse the cookie. You may stop or restrict the placement of cookies on your computer, including third party cookies, or delete cookies previously accepted, by adjusting your web browser preferences. Some web pages may not work correctly if you have cookies disabled.
Web Beacons
Web beacons (also known as "clear gifs" or "one-pixel gifs") are small graphic images on a web page or in an email that allow us to monitor the activity on our websites or to make cookies more effective. PLANET or a third party acting on our behalf may use web beacons in certain of our web pages and emails to gauge the effectiveness of our marketing efforts and email correspondence. |
| 6. How do we keep your personal information Secure? |
We maintain a variety of physical, electronic, and procedural safeguards to protect your personal information. PLANET will continue to revise its policies and implement additional security features as new technologies become available. However, no system or service can provide an absolute assurance of security, especially services that rely to some extent on the Internet. Therefore, by using our services and website(s), you acknowledge the risk that third parties may gain unauthorized access to your information. If we determine that a security breach has occurred and that such breach creates a risk of identity theft or service disruption, we will make reasonable attempts to notify you.
You should understand data via online transmission is not completely secure. We cannot guarantee full protection and security data, only that we take all reasonable action to protect information sent to us electronically. Transmission of any data by you is at your own risk. Where applicable you may be given access to sections of our site that require a password. You are responsible for the password’s safety and confidentiality. |
| 7. Accuracy & Access |
| PLANET endeavors to maintain the accuracy of your personally identifiable information. Links to third party web sites on the site are provided solely as a convenience to you. Use of these links by you will cause you to leave the PLANET site. PLANET has not reviewed these third party sites and does not control and is not responsible for any of these sites, their content or their privacy policy. If you are asked to provide information on these sites or in connection with services provided by these sites, we strongly encourage you to carefully review their privacy policies before sharing any information. PLANET neither endorses nor makes any representations about any third party sites, or any information, software or other products or materials found therein, or any results that may be obtained from using such third party site. Your access of any third party sites is at your own risk. |
| 8. Effective Date and Policy Updates |
| This Privacy Policy is made effective as of April 1, 2012 and supersedes and replaces all previously posted privacy policies. We reserve the right to update this Policy to reflect any changes we make in our privacy practices. As changes to our information gathering practices change, we will update this Policy as required. Information contained in this Policy may change at any time without notice, so please be sure to check our Privacy Policy statement regularly before disclosing any personal or non-personal information through this website. |
| 9. Contacting Us |
| We would be happy to address any concerns you may have about our privacy practices and policies. If you have any questions or concerns, you can reach us through email:
This email address is being protected from spambots. You need JavaScript enabled to view it.
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This policy was revised and posted as of June 20, 2018.
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